Mattress Firm Concord Southwest

Reviews about Mattress Firm Concord Southwest

• Marc Sodervick

  Mar, 17 2018
  ★ ☆ ☆ ☆ ☆
  Sales rep did his job but Mattress Firm Inc and your warehouse failed miserably. I ordered a BAY SPRING FPT MATT and box spring on 12/23/2016, was told it would be delivered to the store by 1/1/2017. I called on 1/6 to make sure the mattress was delivered to the store and was told it had arrived. I got to the store and the sales rep could not locate it. The rep looked in the computer system and it showed "delivered to the store." He called the warehouse saying it had not arrived but the warehouse insisted it was delivered. The rep then called someone else that works at Mattress Firm and they said my mattress shows it was delivered and had been picked up by the customer. This was absolutely unacceptable because I did not pick up my order and you would think customers have to show identification when picking up an order because there is no one with the same last name as mine within 600 miles of Concord, NC. The rep offered me a different mattress free of charge that was in the clearance section of the store that is supposedly worth more than the one I purchased but this is still unacceptable because I walked out of the store without my original purchase. I also had to bag my mattress up myself in plastic wrap because the weather was poor and of course my original purchase was not there, which naturally would have been delivered in plastic wrap. I spent an hour at the store trying to locate my purchase and then having to wrap the alternative mattress I was given. This was my first experience with mattress firm and will surely be my last.

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